Last Updated: December 7, 2022
RETURNS AND EXCHANGE
30-Day Satisfaction Guarantee
Your space should feel perfect, so we offer a 30-day return policy on all our orders. If you decide your piece isn’t quite right, we’re here to help. You can initiate a return or exchange up to 30 days from the date of delivery.
Note: To protect everyone’s health and safety during this time, our current shipping and delivery services have been adjusted and your return or exchange pick-up may be impacted as a result.
Free Exchanges
You can exchange any product in your order up to 30 days after delivery. Shipping on your first exchange for any item is free of charge. If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees.
Please note: All exchanges must be made with the original Article packaging. If you don't have the original packaging on hand, there is an additional $50 per item repackaging fee.
Our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange. If the item you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange
We're unable to offer free exchanges outside our standard service area, but please get in touch with us and we’ll be happy to provide a shipping estimate.
Returns
If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). Our team is here to help.
You can return your Article product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. Returns made inside our standard service area will incur a $49 return shipping fee - for some smaller items a $19 return shipping fee will apply. Returns outside our standard service area are subject to a return fee in the same amount as the forward shipping fee.
Please note: All returns and exchanges must be made with the original Article packaging. If you do not have the original packaging on hand, there is an additional $50 per item repackaging fee.
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition, we will issue a refund less 1) repackaging fees (if applicable) and 2) outbound and return shipping fees.
Warranty
Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please get in touch. To help us assess the issue, please send photographs of the product from various angles and distances. If you still have the boxes, please send along some photos as well if there’s a chance the product was damaged during transport. If the issue cannot be documented with photos, short videos are also welcome.
Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery. If you experience issues with your Article piece, please let our team know. We will organize replacement parts, repair, and in necessary cases, a complete replacement.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Article warranty.
Custom Orders
We’re committed to designing beautiful modern furniture that complements a variety of decor styles and tastes using the highest quality materials and fabrics. As such, we’re unable to customize our products or provide additional colorways than those offered.
Let us know if we can help you find what you’re looking for, or if you have any questions about color, styling, or decor.
Damage After Delivery
Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care, and repair advice when possible.
Contact us for more details regarding purchasing parts for your pieces.
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