We take delivery as seriously as we take design. So, we pride ourselves on delivering service that’s fast, affordable, and communicative. Below you’ll find a breakdown of our shipping options.
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We’re still delivering across the USA and Canada, with updated COVID-19 measures to help ensure the health and safety of our customers, our team, and the community.
Learn more about our COVID-19 response.
Contactless Delivery
We’ve introduced contactless delivery as our default delivery option. Contactless delivery means:
- We’ll deliver your item(s) to the front door of your house or apartment
- We’ll knock or buzz and greet you at your door while maintaining a six-foot social distance
- Your signature won’t be required; our team will simply photograph your order at your doorstep as proof of delivery
- If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible. Some multi-tenant buildings restrict access to non-residents; in these cases, our team will deliver to the closest point to your home that they’re safely able to.
Contactless delivery is a flat $49, regardless of how much you order or the size of your pieces. Whether you’re ordering a single chair or an entire living room set, shipping is the same low price.
We’ll throw it in for free on orders of $999 (before tax) and over. This rate applies to our standard service area, which includes the vast majority of US and Canadian ZIP/postal codes. Free shipping for orders $999+ is not applicable to trade or business purchases; regular rates apply.
*Please note that contactless delivery remains the only delivery option available in Canada at this time.
Free Shipping
Orders $999 or more (before tax) qualify for free Contactless Delivery.
Please note if you live outside our standard service area additional fees may apply — you'll receive a $49 discount on any additional fees quoted at checkout.
Free shipping for orders $999+ is not applicable to Trade or business purchases; regular rates apply.
Shipping Beyond Our Standard Service Area
We strive to offer affordable and competitive delivery options for everyone who shops with us. However, some areas are significantly more expensive for us to ship to than others, so additional fees may apply due to the additional fuel and labor costs involved in reaching your area. However, this fee is flat rate — if you choose to add more items to your order it won’t change.
Orders to Hawaii, Alaska, less populous and/or remote areas of Canada (such as the Yukon, the Northwest Territories, Nova Scotia, New Brunswick, PEI, Newfoundland and Labrador, and Nunavut), and other locations outside of our standard service area are subject to additional shipping fees. These fees will be calculated and displayed at checkout.
To check the shipping cost to your address, simply enter your zip/postcode and the shipping price will be displayed within the checkout summary.
If you live outside our standard service area and would like to initiate an exchange or a return, we're here to help. For exchanges outside our standard service area, we do not offer free exchanges. We waive your return shipping fee but an additional forward shipping fee will be charged for any new item(s).
Returns initiated outside our standard service area are subject to a return fee in the same amount as the forward shipping fee.
Measuring Your Space
Product and box dimensions are listed on all product pages, and we recommend measuring your space to see if a product is the right fit for your space and can be transported into the room easily. Generally speaking, the door width should be greater than the box’s height.
However, there are several other factors to account for, including (but not limited to):
- Obstructions behind the door
- Corners the box has to be maneuvered around
- Hallways or internal doors
- Stairways (both the length of the stairway, and corners it must move around)
- Measurements of an elevator
Scheduling Your Delivery
Once your order is ready for delivery, we’ll be in touch to let you know when it will arrive and what to expect on delivery day. Depending on your level of service, our team will either complete a contractless delivery, or safely enter your home to deliver and build your furniture.
You'll never receive a surprise delivery: our team will determine a set date and time window for receiving your new furniture.
Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect your order. Your delivery time window will be provided 24 - 48 hours ahead of your scheduled delivery date.
*Please note that In-Room and In-Room + Assembly delivery options are only avaliable to the USA at this time.
Delivery Day
With contactless delivery, your order will be delivered to the front door of your house or apartment. If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible. Some multi-tenant buildings restrict access to non-residents; in these cases, our team will deliver to the closest point to your home that they’re safely able to.
For In-Room and In-Room + Assembly deliveries, our team will only enter your home when appropriately masked and while wearing protective slipcovers on their shoes.
On the day of delivery, you’ll receive a notification when the delivery team is approximately 30 mins away.
Unboxing and Box Removal
After delivery, our delivery partners will not dispose of the product boxes. To avoid repacking fees in case of an exchange or return, we recommend keeping the boxes until you are certain you will keep the product.
Certificate of Insurance
If your building requires a Certificate of Insurance for delivery, our delivery partners can help set one up once your order is placed. Please email us and, if possible, provide a template from your building management (as many buildings will require a certain format). If you don’t have a template, you can simply provide the name, address, and the dollar amount you would like on the COI.
Local Delivery Partners
If your account shows your order is with a local delivery partner, it means they should be reaching out to you in approximately 2 business days to schedule delivery. If you haven’t heard from them after this time, contact us and we’ll follow up on your behalf or provide you with their direct contact number.
Refused Delivery
Please let us know if you have refused your order at the time of delivery and we’ll be happy to process an exchange for another item that suits your space better. In this case, we won’t charge additional shipping fees, and will simply charge or refund you any difference in price between the products.
Otherwise, refused orders will be processed as a return. Once the item is returned to our warehouse, you'll be issued a refund of the item's price less a return shipping cost of $49. Your initial shipping will not be refunded as the delivery was serviced. If we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.
If the item was refused due to damage or defect, please send us photos so we can review and resolve the issue.
Estimated Delivery Windows
We are not able to guarantee exact delivery dates for our orders. However, we do provide delivery estimates based on stock levels and anticipated shipping routes. This information is updated in real time and can be found on the left side of the product page where it says “Delivered to: (input your zip code)” below the pictures of the item you're looking at.
For our larger items (which are not shipped via courier) you’ll have the opportunity to schedule a delivery appointment with your local delivery team. As soon as your item(s) arrive with the delivery team, they’ll be in touch (typically within 1-2 business days) to schedule an appointment.
If you're ordering multiple items, your delivery will be based on the longest ETA. We’ll wait to ship until all your items are in stock to cut down on the disruptions to your schedule.
To access your most up-to-date shipping ETA, log in to your My Account page, which will reflect the most recent information we have on hand. Please note we are unable to provide expedited shipping on any orders.
Out of Stock
If you notice an “in stock in X weeks” notice on the product page, you’ll still be provided with an estimated delivery window if you enter in your zip/postal code. This delivery window is subject to delays caused in-transit. We will notify you via email of any delays once the product is on its way from the manufacturer to our warehouse.
Order Holds
If you’d like to receive your order at a later date than the estimated delivery window, you can add delivery instructions at checkout. Please include the date you’d prefer delivery on (or after) and we’ll place a temporary hold on your order. We can only hold items up to 30 days.
Delivery Date Requests
While we’re unable to guarantee a specific delivery date at the time you place your order, we will provide you with an ETA window at checkout. You will be able to add delivery instructions noting your request for a delivery date that’s within the ETA window or slightly after the ETA window. The carrier will do their best to accommodate this if the item arrives at their facility in time.
Delivery appointment availability varies depending on the local delivery partner in your area. You will only be able to make an appointment once the order is at the local delivery partner’s facility, so we cannot guarantee a specific day at the point of placing your order. However, generally this will be between 9am and 5pm, Monday to Friday. The partner in your area may be able to accommodate deliveries outside this time, so feel free to inquire when they contact you to arrange a delivery date.
You’ll receive updates along the way as your order is processed and shipped from our local warehouse.
Split Deliveries
If your order contains several items, we typically wait until your entire order is in stock before shipping it out to ensure one delivery fee and delivery date.
If some products in your order are on backorder, they may delay the rest of your delivery. We will present an option at checkout to receive your in-stock items sooner.
If there is a 10-day difference between the end of the first estimated delivery window and the second estimated delivery window, we will split the deliveries for free. In all other cases, separate shipping fees will be charged if you choose to have separate deliveries.
Please note that if you live outside of our standard shipping area, additional shipping charges may apply.
We may choose to split smaller items which will be shipped separately via courier (FedEx), which may mean you'll receive them sooner than other pieces in your order. Please visit your My Account page to track your order status.
Cancellations
If you’d like to cancel your order, simply log-in to your My Account page and click on the ‘Cancel Order’ button beside the affiliated purchase. You will receive a confirmation email shortly after.
If your order hasn’t shipped yet, we’ll arrange a full refund. If it has shipped, a return shipping fee will apply to ship the item back to us. It may take up to 10 business days depending on your credit card provider for your refund to be reflected on your balance.
